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Perspectives from Thi Dao

Thi Dao Thi Dao Contributing Editor

  • Still Doing More with Less

    More than a decade ago, I wrote about fleet managers being asked to do more with less. At the time, public organizations were cutting staff, leaving fleet positions unfilled and asking the people who remained to pick up the work. Fleet managers are still being asked to do more…

  • What Makes a Good Shop Culture?

    Each fleet workplace has its own culture, created by the people who work there but heavily influenced by management. When fleet professionals talk about shop performance, they often focus on key performance indicators: turnaround time, shop rate, downtime, etc. But in the end…

  • Returning to Fleet: What Changed While I Was Away?

    Leaving the public fleet industry four years ago, I expected that coming back would feel unfamiliar. After spending the past few weeks reconnecting with fleet professionals, I was struck by how familiar many of the conversations felt. Staffing challenges remain, technology is…